Support
WELCOME TO VLI SUPPORT
RELIABLE EMS TECH SUPPORT WHEN YOU NEED IT MOST
At VLI Tech, Inc., we understand that prompt, reliable technical support is essential for optimizing the efficiency of your EMS or mobile transport operation. Our comprehensive support solutions are designed to ensure that our clients can confidently leverage our innovative mobile apps, cloud-hosting services, and other healthcare technologies with peace of mind.
We offer a variety of support options tailored to meet our clients’ diverse needs. Whether you require immediate assistance through our helpdesk, healthcare software help, or virtual training sessions for your team, VLI Tech provides efficient, in-depth support solutions customized to your operation.
OUR SUPPORT SERVICES
Our knowledgeable support staff is equipped to handle challenges ranging from software installation to hardware troubleshooting, ensuring minimal downtime and continuous operational efficiency. With VLI Tech’s dedicated EMS tech support, clients can rest assured knowing that expert assistance is just a click away, empowering them to focus on what they do best—saving patient lives.
Case Logging
Our telephone and email case logging support services enable clients to easily track and document tech-related issues. This organized, efficient approach ensures timely resolution and keeps teams informed throughout the support process, enhancing collaboration.
Software Service
Available at no additional charge, our comprehensive software solutions include maintenance releases, enhancements, new versions, additions, and service upgrades. We ensure that your healthcare technology remains up-to-date, secure, and fully functional.
Bug Fixes
Our IT experts can promptly identify and resolve bugs, maintaining conformance with the latest user guide. Our dedicated team works tirelessly to resolve issues, optimizing system performance and ensuring your EMS technology continues to run smoothly.
Feature Requests
We encourage our clients to submit feature requests so we can better meet their needs. Our development team carefully evaluates suggestions, enabling continuous improvement and adaptability of our cutting-edge healthcare technology solutions.
Analytic changes
Our skilled analysts help clients customize their reports and data insights. Referred to as “Additions,” our analytic changes enable clients to make informed strategic decisions, helping to improve service delivery in EMS and mobile transport operations.
HOW VLI TECH CAN HELP
VLI Tech’s support services are designed to be seamless and stress-free. Clients can utilize our secure online portal to submit a support ticket, ask questions, or explore FAQs for quick answers. Our call center is available from 8 am to 5 pm CST (Monday – Friday) (excluding company holidays). Have an after-hours emergency? Call us toll free at 866-624-8960 or locally at 281-763-7280 to speak with an auto-attendant.
Submit a support ticket now
One of our support specialists will contact you as soon as possible.
Frequently Asked Questions
How can I download the Mobile Manager app?
Is Mobile Manager available on the web?
Yes, you can access Mobile Manager from any device, including mobile devices via a browser, even if you don’t have the app. Click Here to access it via your browser.
Are Push Notifications available in Mobile Manager?
Yes, you can setup push notifications in the app by going to “More” and selecting to Create a Push Notification. There you can select from many different notification types and establish your specific rules for notification. Notifications will follow all of your devices, all you need to do is login at least once on each device you want to receive notifications for.
How do I get support?
You can email support@vlitech.com or fill out the form on this page. Your message will be automatically placed into our ticketing system and you will receive a confirmation email with a case # shortly afterwards. Our ticketing system will notify you when your issue has been resolved.
How do I know my issue is being worked?
Our ticketing system will provide you updates as it is being worked. Additionally, if you ever have to inquire about it further, you can use the case # assigned to you so that our support staff can quickly assist you in providing you an update.
Submit a Support Ticket
You can email support@vlitech.com or fill out the form on this page. Your message will be automatically placed into our ticketing system and you will recieve a confirmation email with a case # shortly afterwards. Our ticketing system will notify you when your issue has been resolved.
get In Touch
HOW CAN WE ASSIST YOU?
We understand your unique operational challenges. Let us simplify your tech, secure your systems, and provide the specialized EMS support you need—so you can focus on saving lives. Contact VLI Tech today!