Recently, VLI Tech has expanded our offerings to include Consulting, and it’s been incredibly rewarding to see the impact.
One of our valued clients, Inspira Health Network, shared their experience working with us:
“We recently engaged Susan Delsandro to assist Inspira Health Network (IHN) in transitioning our internal revenue cycle processes to our chosen third-party revenue cycle agency, EMS|MC. Our objective was to ensure a smooth and efficient transition with our vendor. Susan demonstrated an in-depth understanding of our goals, which included ensuring the accuracy, collection, and compliance of our revenue cycle, boosting cash flow, establishing a strong connection between operations and billing, and improving the effectiveness of our Medicaid billing process. She meticulously reviewed our current state and provided comprehensive reports that highlighted areas of improvement and actionable recommendations.
Throughout the project, Susan led several critical activities. Susan efficiently coordinated with IHN stakeholders, vendors like EMS|MC and Modivcare, and internal staff members to lay the groundwork for the project. Her ability to facilitate these initial meetings ensured all parties were aligned and ready to move forward. During discovery, Susan conducted a thorough review of our existing billing processes, staffing, and systems. Her deep dive into our current state was crucial in identifying gaps, particularly in processes such as missing charts, signatures, and PCS forms. Leveraging insights from the discovery phase, Susan planned the required resources for internal process development. She established clear timelines, defined roles and responsibilities for both the third-party vendor and our staff and outlined steps to meet our target dates. Her strategic approach also identified opportunities for integration to reduce manual processes and set data and reporting requirements.
We highly recommend Susan Delsandro to any organization seeking to optimize their revenue cycle processes. Her professionalism, knowledge, and commitment to excellence are unparalleled..” – Matthew Brown, Inspira Health Network
Thank you, Matthew, for the kind words. I am proud of the work we’ve done together and look forward to continuing to support organizations in optimizing their revenue cycle processes.