FAQs
Can I evaluate a product for free before purchasing it?
EMSAnyware Apps – Yes, we can offer a limited trial of our EMSAnyware Vanguard and Mobilis Software.
How much do VLI Tech, Inc. products cost?
Current pricing information is available from sales@vlitech.com. Our software pricing depends on information we must gather from you for number of runs, units in your fleet, etc. From time to time, VLI Tech, Inc. may run limited-time pricing offers on our website (www.vlitech.com, Inc.com) which may not reflect the pricing you see on a written proposal.
What training solutions are available?
VLI Tech, Inc. offers instructor-led training courses. Each course is delivered in our virtual classroom (via WebEx) either privately or publicly.
We also offer on-site training at a per day cost.
Do you charge for custom analytics?
With Vanguard Platinum you do not pay for Custom Analytics. We will develop and add the analytics you request through our support system at support@vlitech.com.
Do you charge for software updates?
Our products continue to evolve via frequent and significant updates. All current customer receive updates and feature additions automatically for the term of their service contract.
What kind of support do you offer?
For full support information, visit our support page.
Can I request a quote or invoice in a currency other than US Dollars?
The only supported currency currently is the US Dollars (USD).
How can I submit a purchase order (PO number)?
Submit the PO with your signed Service Order. VLI Tech, Inc. is happy to reference a PO number on a quote or invoice for your internal tracking and record keeping. However, we do not accept purchase orders as form of payment nor the terms and conditions commonly associated with purchase orders. Our payment terms are Net 0-day and we accept payment by bank transfer and credit card. Details can be found on the first page of a quote or invoice.
How can I pay for service?
You can pay by credit card, ACH or wire transfer. All accounts are set for auto debit on the payment schedule of your choice unless wire transfer or special arrangements are made.
How can I request a quote?
Requesting an obligation-free quote is easy! Just email us at sales@vlitech.com. Only quotes submitted to you on our proposal form are considered valid
What is the process for ordering VLI Tech, Inc. products?
- We start with an on-line demo and Q&A session.
- A written Proposal will be submitted.
- Upon acceptance of proposal a Subscription Services Agreement, Service Order, Payment Authorization Form and a Pre-Implementation Profile will be sent for review and signing.
- A Business Associate Agreement will be needed from your Company to us.
- Upon receipt of you setup fees and deployment specialist will contact you and schedule deployment, data validation and training.
How are users counted in VLI Tech, Inc. licenses, as named or concurrent?
- Vanguard- Is a monthly subscription that matches the feature tier you have purchased. There is no limit to users.
- Mobilis – Is licensed according to unique active unit count in your CAD for a given month. We do not license by physical vehicle or limit the number of instances of our Mobilis app for each unit. Using this model you could have 20 units active in the CAD during the month that are associated with 30 physical vehicles. You would be billed for 20 Mobilis Mobile Data Apps for the month. You could also have the app installed and active on a smartphone and a tablet on the same unit. You would only be charged for 1 unit in that situation. You can also choose to limit the Mobilis App to a set monthly number and the system will allow you to only activate that many units in Mobilis as any given time.
- Scribe – Is not user based but billed on a preset per run amount at the end of each month.
Is your software open source?
No, VLI Tech, Inc. products are proprietary software applications.
Can you assist with on-site training, implementation and/or software customizations?
Yes, please call us or email support@vlitech.com for any on-site training, implementation, and/or software customization.
Can I request a feature?
Certainly! Send your request to support@vlitech.com
How can Vanguard help reduce burnout in EMS?
Vanguard pinpoints system inefficiencies that drain crews’ energy. Lost Hours Reports and Wall-Clear Times highlight wasted time at hospitals or in the field, while Demand Analysis and Heat Maps optimize deployment, so staff aren’t overburdened. The result: fewer frustrations and more balanced workloads.
What tools does Vanguard offer to improve EMS staff retention?
Vanguard provides transparency into workloads and fairness. Resource History and Task Times show objective data about assignments and productivity, ensuring no team is overextended. When providers see that their time is valued and performance is recognized, they are more likely to stay.
Can Vanguard improve EMS reimbursement and funding stability?
Yes. Vanguard’s Lost Call Reports and Cancellation Summaries uncover missed billing opportunities, while UHU Historical and Volume Trends provide data that strengthens negotiations with municipalities. Agencies can show clear evidence of productivity and demand to justify sustainable funding. Vanguard also have a series of Revenue Cycle analytics and dashboards that assist in management of the Rev Cycle team.
How does Vanguard support EMS career growth?
Vanguard equips leaders with data that helps identify high performers and training needs. Task Times and Timestamp Compliance show who is excelling and where coaching may be needed. This creates a pathway for recognition, advancement, and leadership development within the agency.
How can Vanguard make EMS agencies more attractive to new recruits?
By reducing inefficiencies and forecasting demand. Volume Trends and Future Demand help agencies staff appropriately, while Lost Hours Reports demonstrate to potential hires that the organization is committed to protecting providers’ time and workload balance.
What insights does Vanguard give EMS leaders to improve decision-making?
Vanguard empowers leaders with clear, actionable analytics. Demand Analysis and Posting Plans guide deployment strategies, while Resource History and Facility Compliance provide accountability data to support operational decisions and contract performance. And these are just a handful of the analytics and dashboards that Vanguard offers!
How does Vanguard impact EMS provider mental health?
Vanguard reduces unnecessary stress by addressing systemic frustrations. Lost Hours Reports and Wall-Clear Times spotlight recurring bottlenecks, while Cancellation Summaries help leadership prevent repeated negative experiences. Providers benefit from a healthier, more supportive work environment.
Can Vanguard identify training needs for EMS staff?
Absolutely. Task Times and Timestamp Compliance reveal patterns that highlight where staff need additional training or support. Demand Analysis also helps tailor education programs around peak call times and trends, ensuring the workforce is well-prepared.
How does Vanguard improve EMS provider safety?
By minimizing risk factors tied to fatigue and unnecessary movement. Post Move data reduces excessive vehicle repositioning, while Lost Hours Reports prevent staff from being overextended. Organizations can plan smarter and ensure safety is prioritized across operations.
Can Vanguard help reduce EMS hospital wall times and delays?
Yes. Wall-Clear Times provide precise data on hospital turnaround delays, while Lost Hours Reports quantify the impact of these bottlenecks on system readiness. This gives leadership the leverage to work with facilities on solutions that improve both patient flow and provider satisfaction.
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HOW CAN WE ASSIST YOU?
We understand your unique operational challenges. Let us simplify your tech, secure your systems, and provide the specialized EMS support you need—so you can focus on saving lives. Contact VLI Tech today!